Open letter to airlines: We hate you

RANT WARNING:  Sometimes I really go off.  This is one of them.

Here's just the latest example.  I'm up in the Bay Area this weekend.  On Friday I tried to check in on line on Southwest Airlines.  Pre-check-in site was down, but it said if this continues to call and they provided a number.  So after three hours of trying I called the number.  Had to wait fifteen minutes.  When I finally got

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